These Terms and Conditions ("Terms") apply to services provided by Waytech Network Private Limited ("ShiftKarado"), registered under the Companies Act, 2013, with its office at 5 & 6, Ashoka Chambers, 5-B Rajindra Park, New Delhi – 110060. By using our services and website/app, you agree to comply with these Terms.
Agreement
By accepting these Terms, you confirm that you have read, understood, and agree to be bound by them. ShiftKarado operates the website www.shiftkarado.com ("Website") and the 'ShiftKarado' app ("App") to offer various services.
ShiftKarado provides the following services:
1. Packing Services: Refers to packing and wrapping all items for transportation including, provision of packing materials, listing and labelling the items in the consignment.
2. Transportation Services: Refers to intra-city and inter-city transportation services for the consignment from the pickup address to the delivery address, loading and unloading of the consignment.
3. Unpacking Services: Unpacking, reassembling of any items disassembling by the Company and disposal of packing materials.
4. Storage Services: Storage of items in warehouses or containers.
5. Handyman Services: Includes services such as assembling and disassembling furniture, mounting TVs, AC installation, and other handyman tasks required during the move.
6. Express Move: Refers to a streamlined and efficient moving process which prioritises speed and reliability without compromising on quality.
7. Insurance: Refers to transit insurance, also known as cargo insurance or marine insurance, covers goods while they are in transit or at any stage of transportation.
• To avail of services, customers must select the desired service(s) on the Website/App and provide necessary details.
• Customers can place orders via a telephonic facility, following the same process and terms as online orders.
• Customers must select desired additional services (packing, unpacking, storage, express move, handyman services, insurance etc.) separately, as transportation services do not include these by default.
• Select items for transportation from the specified list on the Website/App.
• An inventory list and final estimate ("Final Estimate") will be prepared at pickup.
• Items such as cash, contraband, jewellery, hazardous materials, perishable goods, and live animals are excluded from transportation. ShiftKarado may dispose of excluded items without notice.
• The carriage of potted plants is not accepted and only the pots without plants will be accepted as part of surveyed volume.
• ShiftKarado provides an estimate of charges ("Estimate") based on the information provided. Rates depend on the nature and kind of services availed, based on factors such as volume, distance, and other ancillary services required. Final charges may vary based on actuals.
• Quotes are valid for 15 days, with move confirmation within 30 days.
• Customers must accept the Estimate and pay a 20% booking amount ("Booking Amount") to place an order, with the balance due before dispatch.
• Customers must pay the Booking Amount, 100% of the Final Estimate, and any additional charges as specified for the services.
• Payment methods include credit/debit cards and internet banking. Default on payments may incur interest charges.
• ShiftKarado provides all necessary standard packing materials, including corrugated boxes, tissue, bubble, blankets, and wrapping supplies.
• If packing is being done by the client, it must be in transit worthy condition and each item should be valued properly in the Inventory List.
• Tailored packing solutions based on the specific needs of the customer, such as crating and wooden boxes can be provided at an additional cost.
• For inter-city transportation, Premium Packing can be opted for an additional fee to provide for higher level of packing service that includes the use of superior quality materials and techniques to ensure the utmost protection and care for your belongings during transit.
• Provide exact pickup and delivery addresses on the Website/App / Telephone. Charges are estimated based on the distance between pickup and delivery addresses. Incorrect or modification to address information may incur additional charges.
• For inter-city transportation, delivery addresses must be provided at least 48 hours before the delivery date.
• ShiftKarado’s representative will coordinate with customers for pickup and will try to pick up items on the desired pickup date ("Pickup Date"), but it may be adjusted by ShiftKarado if needed due to capacity.
• Modifications to the Pickup Date can be made up to 24 hours in advance.
• The delivery date ("Delivery Date") is estimated and may change due to uncontrollable factors. Transit time excludes pickup and delivery days.
• Ensure items are ready for packing and transportation.
• Seal oil/liquid containers to avoid leaks (only non-inflammatory liquids will be transported). The company will not be responsible for any leaks.
• Defrost the refrigerator 24 hours before packing.
• Drain batteries and empty gas cylinders before packing.
• Dismantle and uninstall items before the packing date if these services are not taken from ShiftKarado’s Handyman services.
• Disconnect all electrical equipment before packing.
• In case of Bike Transportation, Registration book, Tax book, PUC certificate and valid comprehensive insurance policy will be required en route and must be handed over prior dispatch. There should not be any fuel in the vehicle at the time of handover by the customer.
• The locking/disconnection/sealing of any machines or electronic gadget which requires the technical assistance of manufacturer or their authorized dealer, to make them suitable for safe transport must be arranged by Customer at least 24 hours before the packing starts. This is most essential as these appliances are covered either by warranty or service contract.
• Obtain necessary permissions for vehicle access at pickup and delivery locations.
• Be present or have a representative present during packing, loading, and unloading.
• In case of GST Input, the GST number must be provided before packing or pick up of the items. The GST rate may change as per the applicable law [company billing]
• Packing materials provided by ShiftKarado must be returned after unloading.
• Placement and installation of items is not included as part of unpacking services.
• Storage services incur additional charges; a monthly recuring charge for storage and a further one-time charge for warehouse in and out will apply.
• Customers delaying delivery beyond the estimated date will be charged extra for storage, handling and transportation. Items not accepted for delivery may be disposed of by ShiftKarado after 15 days, unless storage charges are being paid by the Customer.
• Cancellations within 24 hours of the Pick-up date can be done. No cancellation is allowed once the consignment is packed or collected.
• Any cancellations or refunds for Handyman Services are subject to the third-party provider's terms and conditions. ShiftKarado will not process cancellations or refunds for these services.
• Refunds are processed by contacting customer care at 1800-1020-480 with required proofs.
• Disputes will first be attempted to resolve amicably.
• Unresolved disputes will be referred to binding arbitration in New Delhi.
• Customers must provide personal information, which will be handled according to ShiftKarado’s Privacy Policy.
• Third-party services may require sharing customer data to perform the services.
• The Customer agrees that ShiftKarado will not assume any responsibility/liability for any loss caused to items or good(s)/article(s) for which packaging and Risk Coverage under ITC-B of IRDA services act have not been chosen by the Customer.
• ShiftKardo will handle Client's items with reasonable care. ShiftKardo is not liable for any loss or damage to the items unless caused by ShiftKardo,s failure to exercise such care.
• Under any circumstance, including negligence, ShiftKarado’s liability will not exceed the amount received by ShiftKarado for the specific service. This applies to all direct, indirect, incidental, special, or consequential claims.
• In case the Customer has obtained Risk Cover, the Customer may intimate the Company of his/her intention of making Claim with the risk cover provider or the Customer may choose to directly contact the Risk Cover provider. where the Customer chooses to directly contact the Risk Cover provider, the Customer shall provide intimation of having made the Claim, to ShiftKarado at the earliest.
• The Customer agrees that ShiftKarado will not be responsible for any damage, loss and/or delay occasioned due to, any act of God, weather conditions, dampness, accident, pilferage, collision or, war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, strikes, riots, general or political disturbances, terrorism, rebellion and/or military coup, industrial action, normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable foods, plants, or unstable good(s)/article(s) (including good(s)/article(s) left within furniture or appliances), by moth or vermin or other infestation or any event attributable to reasons outside the reasonable control of ShiftKarado.
• While it is the endeavour of ShiftKarado to ensure that the good(s)/article(s) of the Customer reach their destination with no damage, ShiftKarado shall neither check the functionality of any items with electronic or mechanical item such as entertainment or household appliances, computers, automobiles (2-wheeler) or part thereof, prior to its loading nor shall ShiftKarado be responsible to ensure the functionality of any electronic good(s)/article(s) at the end of the transportation / storage period. bike will be on owners’ risk and should be cover through customer’s insurance
• ShiftKarado is not liable for any damages, losses, or issues arising from the provision of Handyman Services by third-party professionals. Any disputes or claims related to these services must be addressed directly with the third-party provider.
• Delays caused by faulty or impassable highways, lack of capacity of any highway, bridge, or caused by breakdown or mechanical defect of vehicles due to adverse conditions.
• Handyman Services are not included in our standard service packages. These services are quoted separately and only upon request.
• Third-Party Services: These services are provided by third-party professionals, not directly by ShiftKarado.
• Clients must specifically request Handyman Services. The Company will then provide a quote for these services based on the tasks required.
• While we strive to work with reliable third-party providers, it does not guarantee the quality, timeliness, or performance of Handyman Services provided by third parties.
• ShiftKarado will assist in coordinating with the Handyman Services but is not responsible for scheduling or managing these services on the client's behalf.
• Payment for Handyman Services must be made directly to the third-party provider or as directed by ShiftKarado in the provided quote.
• ShiftKarado has a lien on items until full payment is received and may dispose or sell of items if any unpaid dues remain beyond one month.
• These Terms are governed by the laws of India, with exclusive jurisdiction in New Delhi courts.
• ShiftKarado may change these Terms without notice. Continued use of services indicates acceptance of the updated Terms.